Refund Policy
At DG&Co, we value transparency and aim to make every project a success. This Refund Policy outlines our approach to deposits, payments, and refunds for our creative services.
Deposits
A deposit is required to begin any project. Deposits are non-refundable once work has started, as they secure your spot in our schedule and cover initial project planning and research.
Final Payments
Final payments are due upon delivery of the completed project. Once deliverables have been sent and approved, payments are non-refundable.
Partial Refunds
Partial refunds may be considered only if work has not yet begun or under exceptional circumstances, at the discretion of DG&Co. Any refund granted will be calculated based on work completed at the time of cancellation.
How to Request a Refund
To request a refund, please contact us directly:
dianagarcia.services@gmail.com
Include your project name, invoice number, and reason for the request. We will review all requests and respond within 5 business days.
Final Notes
By using DG&Co’s services, you agree to this Refund Policy. We aim to provide high-quality, professional creative services, and we encourage clients to communicate clearly to avoid misunderstandings.